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Actuate Report Server is a 3rd Party App which tags onto Siebel. It requires a Windows 2000 server but can actually produce decent reports so you can collect stats on a call ceneter. From what I've seen of it, the language is a bit better than oh, Crystal Reports. The downside is it requires your Siebel App server be a Windows box; it won't pull data from a Unix-based Siebel app server. Actuate has its own console client app which runs on your workstation. You can tell it which report server to connect to. We have multiple report servers, as we have one for production, development and test. You get the idea. The console app looks like an explorer window. You can scroll through different directories (as administrator) and see reports, see what reports are running, and view results. As a regular joe user you have limited access (you can only see your output directory and the reports you're running.) As an administrator you import new reports through the menues or through dragging-and-dropping. It's faster to import multiple reports by highlighting on many of them and dragging them into the app. As a security precaution, when reports are added to Actuate they have NO permissions, so no-one can run them, read them, write to them or delete them. As an administrator one of the first tasks you have to do is set the permissions on the reports. The permissions can be set for all or for specific users and groups. It has a nice amount of granularity and is "secure by default" -- You don't want joe random report user running reports on groups or people he doesn't manage because you imported a report and he got access to it before you could lock it down. The one MAJOR shortcoming is in the UI. You can only set permissions on one report at a time. When you import, oh, 37 reports at once, you have to manually set the permissions on each of the 37 reports. This is tedious, slow, and annoying. You can't simply highlight multiple reports, right-click and go to properties and change the permissions for multiple files at once. It just won't work. -Jon -- Jonathan Katz, J. Random Guy.
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