Re: Travel Agent Booking Software

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From: David H. Adler
Subject: Re: Travel Agent Booking Software
Date: 23:14 on 16 Apr 2005
On Sat, Apr 16, 2005 at 04:13:54PM +0000, Smylers wrote:
> 
> I also wasn't impressed that when listing possible holidays all the
> available actions are listed with 2-digit codes, but require pressing
> Enter after them anyway -- so simply paging through the list involves
> typing 5 0 Enter 5 0 Enter 5 0 Enter ...

I'm really curious as to what system they're using. Did you happen to
ask?
 
> I say "destinations the travel agent person has chosen to look at"
> because that's what the software insists on: performing searches for
> holidays at a named place.  So she has to guess places that might be
> appropriate for us and try out our criteria -- which are now _too_
> constraining for any particular destination!  Apparently it doesn't
> matter how restrictive our constraints are -- if we don't know where we
> want to go, then the software won't let us at the information it's
> hiding in the database.

I've never seen software used by agents that work without a destination,
despite having spent my entire life in and around the industry. On the
other hand, I've understood how they design this stuff less and less as
I learn more and more about computers. :-/ I've used travel computers
since there were such things, and the basic setup hasn't changed much -
and we're talking close to 35 years, here.

Of course, a *good* travel agent should be able to figure out where you
should be going. Then again, if I assume correctly that you're in the
UK, the travel agents there, not to put too fine a point on it, suck.
My mom's got clients that have used us for years because they couldn't
find a decent agent on that side of the atlantic.

dha

-- 
David H. Adler - <dha@xxxxx.xxx> - http://www.panix.com/~dha/
Sturgeon's Law: 90% of everything is crap.
Cassell's Corollary:  Sturgeon would have upped that number if he'd
seen the Internet.

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