Re: Travel Agent Booking Software

[prev] [thread] [next] [lurker] [Date index for 2005/04/17]

From: Smylers
Subject: Re: Travel Agent Booking Software
Date: 09:53 on 17 Apr 2005
Jarkko Hietaniemi writes:

> > for having such inconvenient preferences; at no point were they in
> > the slightest bit apologetic for the fact that their system was
> > hopeless at being helpful in my circumstances.
> 
> I know this list is about hating software -- but oh, whine whine
> whine, WHY should *they* be *apologetic* to *you* about software they
> were not responsible for?

Oh, they shouldn't -- the software is immaterial; they should be
apologetic for not being able to provide a useful _service_ to me
(rather than complaining that my criteria don't meet how their system
works).  The fact that the reason they couldn't provide this service is
because of their lousy software is merely an internal matter for them,
and not something they should mention to me.

Smylers
-- 
May God bless us with enough foolishness to believe that we can make a
difference in this world, so that we can do what others claim cannot be done.

There's stuff above here

Generated at 11:00 on 21 Apr 2005 by mariachi 0.52