Re: The problem isn't us, it's you.

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This reminds me of a problem I had with a webmail provider. My 
observation was that they weren't reading MX records. So if you send 
email to host.domain.example (which has an A record but no MX ) it 
worked.  But if you send to mail.domain.example (with only an MX record 
it was rejected).

They told me to ask the ISP for mail.domain.example as to why they were 
rejecting it. So I "spoke" to the admin of the mail server (who happens 
to be me) and there was no evidence of an attempt to connect.

So I tried again, watching the logs carefully.  So I wrote back saying 
the reason the mail is not getting through is that I don't believe you 
are sening it to the right host.

So they said "ask the ISP for mail.domain.example why they were 
rejecting it"

So I said "they are not rejecting, you are trying to send to the wrong 
place"

So they said "ask the ISP for mail.domain.example why they were 
rejecting it"

So I replied - I think you need to raise this with someone in your 
company that understands MX records.

At which point I got <paste same reply in here> and decided to ditch the 
company.

• The problem isn't us, it's you. Darrell Fuhriman 03:39 on 24 Feb 2007
  • Re: The problem isn't us, it's you. Andrew Black 04:08 on 24 Feb 2007
  • peter f miller 06:04 on 24 Feb 2007
    • Darrell Fuhriman 06:12 on 24 Feb 2007
  • Andy Armstrong 09:57 on 24 Feb 2007
    • Peter da Silva 22:37 on 24 Feb 2007
      • too deep to show

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